Privacy Policy

CAHAYO DIBAWA SDN BHD (Registration No. 202601002223 (1664320-U)) (“AHAYO DIBAWA”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we may collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry, or interact with our products and services.

1. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Email address

  • Telephone number

  • Company or business name

  • Delivery or billing address

  • Enquiry or order information

  • Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

2. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries and requests

  • Process and manage orders or business transactions

  • Provide information about our products and services

  • Communicate with customers, suppliers and business partners

  • Improve our website, products and customer experience

  • Maintain administrative and business records

  • Comply with applicable legal and regulatory requirements

  • Protect our business, website and users against fraud, misuse or security threats

Where appropriate, we may also use your contact information to send you promotional or marketing communications. You may request to stop receiving such communications at any time.

3. Disclosure of Personal Information

We do not sell or rent your personal information.

Where necessary, we may disclose relevant information to trusted third parties that assist us in operating our business, such as delivery providers, payment providers, IT or website service providers, professional advisers and other service providers.

We may also disclose information where required by law, regulation, court order or a lawful request from an appropriate authority.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour and enhance the overall browsing experience.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our business requirements, resolve disputes and comply with applicable legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

7. Your Rights

Subject to applicable Malaysian data protection laws, you may contact us to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent where processing is based on your consent

  • Request information regarding how your personal data is being processed

  • Opt out of direct marketing communications

Certain requests may be subject to legal limitations or requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website features or applicable legal requirements.

Any updated version will be published on this website together with the revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

CAHAYO DIBAWA SDN BHD
Registration No. 202601002223 (1664320-U)

No. 5, Tingkat Bawah, Jalan WP1
Taman Warisan Putra
43800 Dengkil, Selangor
Malaysia

Email: cahayodibawa@outlook.com