Terms & Conditions

Welcome to the website of CAHAYO DIBAWA SDN BHD (Registration No. 202601002223 (1664320-U)).

By accessing or using this website, placing an order, submitting an enquiry, or purchasing products from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or services.

1. General

These Terms & Conditions apply to all visitors, customers, and users of our website and services.

We reserve the right to update, modify, or replace any part of these Terms & Conditions from time to time. Any changes will take effect once published on this website.

Your continued use of the website after any changes are posted constitutes acceptance of the updated Terms & Conditions.

2. Products and Services

CAHAYO DIBAWA SDN BHD supplies a range of mini market and general consumer products, including snacks, beverages, disposable food packaging, pet food, seasonings, and other related items.

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However, product colours, packaging, appearance, size, or specifications may vary slightly from the images or descriptions shown.

We reserve the right to:

  • Change or discontinue products without prior notice

  • Limit product quantities

  • Correct errors in product descriptions or pricing

  • Refuse or cancel orders where necessary

3. Pricing

All prices displayed on our website are subject to change without prior notice.

Prices may exclude delivery charges, taxes, or other applicable fees unless otherwise stated.

If a pricing error occurs, we reserve the right to cancel or amend the affected order. Where payment has already been received, we will arrange an appropriate refund where applicable.

4. Orders

All orders are subject to availability and acceptance by CAHAYO DIBAWA SDN BHD.

An order is not considered confirmed until we have accepted the order and, where applicable, received successful payment.

We reserve the right to refuse or cancel an order due to:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment issues

  • Delivery limitations

  • Suspected fraudulent activity

  • Errors in order information

  • Other circumstances that prevent fulfilment

5. Payment

Where online payment is available, customers must provide accurate and valid payment information.

Payment may be processed by third-party payment providers. We are not responsible for delays, errors, or service interruptions caused by third-party payment platforms.

Orders may not be processed until payment has been successfully confirmed.

6. Shipping and Delivery

Shipping and delivery are subject to our separate Shipping Policy.

Delivery times are estimates only and may vary depending on courier services, location, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

7. Cancellations

Order cancellations are subject to our separate Cancellation Policy.

Customers should contact us as soon as possible if they wish to cancel or amend an order.

Once an order has been processed, packed, or dispatched, cancellation or changes may no longer be possible.

8. Returns and Refunds

Returns, exchanges, and refunds, where applicable, are subject to our Return & Refund Policy and any applicable consumer protection requirements.

Customers should contact us promptly if they receive an incorrect, damaged, defective, or incomplete product.

We may request supporting information such as photographs, videos, order details, or proof of purchase before processing a return or refund request.

9. Product Availability

All products are subject to availability.

We cannot guarantee that all products displayed on the website will remain in stock at all times.

If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative, adjust the order, or arrange a refund where appropriate.

10. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our systems

  • Introduce viruses, malware, or harmful code

  • Interfere with the website’s security or functionality

  • Misuse website content, information, or services

  • Provide false or misleading information

We reserve the right to restrict or terminate access to the website where misuse is detected.

11. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, photographs, layouts, designs, and other materials, is owned by or licensed to CAHAYO DIBAWA SDN BHD.

Such content may not be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security, privacy practices, products, or services of third-party websites.

Accessing third-party websites is at your own discretion and subject to their respective terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, CAHAYO DIBAWA SDN BHD will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

We are also not responsible for delays, failures, or losses caused by circumstances beyond our reasonable control, including courier delays, service outages, natural events, or third-party failures.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited.

14. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

15. Force Majeure

We will not be responsible for any failure or delay in fulfilling our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, government actions, system failures, labour disruptions, or other unforeseen events.

16. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute arising from the use of our website, products, or services shall be subject to the applicable laws and jurisdiction of Malaysia.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact:

CAHAYO DIBAWA SDN BHD
Registration No. 202601002223 (1664320-U)

No. 5, Tingkat Bawah, Jalan WP1
Taman Warisan Putra
43800 Dengkil, Selangor
Malaysia

Email: cahayodibawa@outlook.com