Shipping Policy

This Shipping Policy applies to orders fulfilled by CAHAYO DIBAWA SDN BHD (Registration No. 202601002223 (1664320-U)).

1. Shipping Coverage

We currently deliver to selected locations within Malaysia. Delivery availability may vary depending on the customer’s location, order size, product type, and courier coverage.

2. Order Processing

Orders are generally processed within 1–3 business days after order confirmation and successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be longer during promotional periods, public holidays, or periods of high order volume.

3. Estimated Delivery Time

Estimated delivery times are:

  • Peninsular Malaysia: approximately 2–5 business days

  • Sabah & Sarawak: approximately 4–8 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our control.

4. Shipping Fees

Shipping charges may vary depending on:

  • Delivery location

  • Parcel weight and size

  • Quantity of items ordered

  • Courier or delivery method selected

The applicable shipping fee will be communicated or displayed before the order is confirmed, where applicable.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery update after the order has been dispatched.

Please allow some time for tracking information to become active after shipment.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

CAHAYO DIBAWA SDN BHD will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempt, or unclaimed parcel, additional delivery charges may apply for re-delivery.

7. Damaged or Missing Parcels

If your parcel arrives damaged, incomplete, or appears to have been affected during transit, please contact us as soon as possible.

Customers may be required to provide:

  • Order details

  • Photos of the parcel

  • Photos of the damaged items

  • Photos of the shipping label or packaging

We will review the matter and assist with the appropriate resolution where applicable.

8. Delayed or Lost Shipments

While we work with delivery providers to ensure orders arrive safely and on time, delays may occasionally occur.

If your shipment is significantly delayed or appears to be lost, please contact us so that we can assist with the courier investigation.

AHAYO DIBAWA SDN BHD is not responsible for delays caused by circumstances outside our reasonable control.

9. Contact Us

For any questions regarding shipping or delivery, please contact:

CAHAYO DIBAWA SDN BHD
Registration No. 202601002223 (1664320-U)

No. 5, Tingkat Bawah, Jalan WP1
Taman Warisan Putra
43800 Dengkil, Selangor
Malaysia

Email: cahayodibawa@outlook.com